COMPLAINTS




If you have a complaint about our service, please contact us by:

Post:
Business Finance and Leasing ltd
Caerau House
Bryn Hir
Penclawdd
Swansea
SA4 3HY 

Telephone: 07764 229 416

Email: complaints@bftrust.co.uk.
We will acknowledge your complaint within five working days. We aim to resolve complaints within two weeks and to provide a final response to all complaints within four weeks.

If your agreement is regulated under the Consumer Credit Act and if after making a complaint you are still unhappy and feel the matter has not been resolved to your satisfaction please contact the Financial Ombudsman Service.